GULFPORT -- City Hall is hoping a new call center will make it easier for residents to reach out and touch the right city employee.
In recent months, the city has cut the number of phone lines from more than 130 numbers down to about 26.
The city also dropped its automated phone system and replaced it with operators.
Mayor Brent Warr said the call center, launched this week, will be manned by four operators and a fifth on standby to quickly route the calls to the proper place.
"So now, when someone calls, the operator will be able to direct them to the right place," Warr said. "It makes the city much more accessible to the citizens."
With so many numbers listed in the phone book, it was easy to see how frustrated residents could get their lines crossed. City Hall hopes that by eliminating most of the phone numbers, it can eliminate the confusion.
For example, each of the city's community centers had its own phone number for information and reservations, but those lines will be consolidated into one and handled through the call center.
Many of the old numbers should still work until the new phone directories are published.
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